Short, structured live rounds — real people, real feedback, no script memorization. The welcome call is a full session, sized for people joining for the first time.
You can read about active listening in an afternoon. That doesn't help when your kid stops talking to you, or a client is already annoyed. The response has to be automatic — that only comes from reps, with someone watching and correcting you in real time.
mid-argument, before it turns into a fight
on feedback they think is unfair
and you need the real reason, not the stated one
and every question makes it worse
Two questions to start — plain, low-stakes, gets both people talking.
5 minutes: mirroring, labeling, paraphrasing. A moderator watches and times it.
The listener hears first, then the group — specific, not generic.
Open to anyone joining SettingCloser for the first time. Five minutes to register — you'll get the room link by email 24 hours before.